Calls for service support are attended to promptly and effectively by members of a dedicated customer support team.
Spare parts availability
The use of standard, easily available bought outs and a complete list of essential spares as part of the technical documentation is done with a view to make the customer self-sufficient with respect to procurement of such spares.
Inquiries/orders for spares are processed on top priority with a view to reduce expensive shutdowns for customers.
Specialization and standardization at the component level enables the Company to maintain a substantial level of critical spare parts - mechanical / electro-pneumatic to attend to the customer’s unforeseen requirements.
Comprehensive User Manuals
To enable customers to use the new technology in a safe, gainful and optimum manner, each machine is accompanied by a comprehensive manual for the benefit of the persons responsible for its operation and maintenance.